2 Different Kinds of Leaders	Be a Communicator
10 Things to Do to Bring the Best Out of the People You Lead	Get the Best Out of Other people by Being a Team Leader
6 Principles That Will Help You Understand People and Give Them What They Need	Build a Fantastic Future by Motivating People in Positive Ways
1. Everybody needs to feel like a somebody.	Right Person for the Job
2. No two people are alike.	Manage Conflicts Constructively
3. Understanding begins with seeing it from the other person's point of view.	How to Get Along with Difficult People
4. Don't jump to conclusions.	Take the Time to Hire the Best People That You Can Hire
5. Treat others as you want them to treat you.	Work Hard at Being an Effective Agent of Change
6. Don't take advantage of people.	Make Other People Successful and You Will Become a More Successful Leader

"The basis of life is people and how they relate to each other. Our success, fulfillment and happiness depends on our ability to relate effectively. The best way to become the person that others are drawn to is to develop qualities that we are attracted to in one another" (John Maxwell).

2 Different Kinds of Leaders

1. People mean nothing

2. People mean everything

Remember that success is just 15% product knowledge and 85% people knowledge. - How well do you get along with other people? (Rate yourself 1-10 with 10 being highest)

10 Things to Do to Bring the Best out of the People You Lead

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Become a graduate student in the fine art of getting along with others. To get along with people, a leader has to be an alert student, studying the feelings and needs. Realizing that everyone has the same basic needs that you have. Here are some of them:

1. love given and received

2. food, shelter, and preservation of life

3. a feeling of importance

4. a sense of being needed and useful

5. money and the things that money will buy

6. life after death

7. health and happiness

8. the well-being of children and family members

9. the craving of fellowship and oneness with God

10. a feeling that life is worthwhile and that they are making a contribution to this world

6 Principles That Will Help You Understand People and Give Them What They Need

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Making other people feel good about themselves is like putting money in the bank. It pays rich dividends.

1. Everybody needs to feel like a somebody.

2. No two people are alike.

3. Understanding begins with seeing it in from the other person's point of view.

4. Don't jump to conclusions

5. Treat others as you want them to treat you.

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Lk. 6:31 teaches:

a. The way to understand someone and get along well with them is to put yourself in their place.

b. The way to win friends and influence people is to treat every person as you want to be treated.

Instead of putting others in their place, put yourself in their place. Fix it in your heart that you'll act right even when others are acting wrong.

Decide that you are going to be a leader in creating good relationships by taking the right action, even when other people are acting weird. Don't react to them and act worse than they do. Instead, practice this all important principle of treating others as you want to be treated.

Ask yourself this question: "How do I want to be treated?" Possible answers:

I want to be treated like a VIP

I want people to listen to me

I want to be appreciated. William James said, "The deepest principle in human nature is the craving to be appreciated."

I want others to believe in me. Build another person by believing in them and you will become a partner in that person's achievement.

I want to be encouraged and edified.

I want to be accepted. Do yourself a favor and stop trying to change other people. Do them a favor and start accepting them for who they are.

I want some kindness and consideration.

I want to be understood

Give everybody triple "A" treatment: attention, affirmation, appreciation

6. Don't take advantage of people

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Reasons for job dissatisfaction:

1. Failure to give credit for suggestions

2. Failure to correct grievances

3. Failure to encourage

4. Criticizing employees in front of other people

5. Failure to ask employees their opinions

6. Failure to inform employees of their progress

7. Favoritism

Be a Communicator

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It's estimated that 60% of all management problems are the result of faulty communication. How well do you tell with your people? How can they know what you want them to do unless you tell them?

Sometimes what we say and what the other person hears are two different things. When people are not doing what you expect them to do, always go back and make sure that you have clearly communicated to them what it is that you want them to do. Ask them if they understand what it is you want them to do. Ask them to repeat for you so that you're sure they understand.

Get the Best out of Other People by Being a Team Leader

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Teamwork means that one has the ability to think in terms of others. Here's are the most important words to promote teamwork: I am proud of you, What is your opinion? If you please, Thank you, We.

How much can you do without people helping you? What can you do when you have enlisted the help of others? Leaders learn how to get the cooperation out of others. Cooperation is not getting the other person to do what you want. Rather, it means getting them to want to do what you want. Mountain climbers always help each other. Someone has said, "People don't care how much you know until they know how much you care about them."

How good of a job do you do in communicating to your people that you care about them and that you really need their help to accomplish the job? What does synergism mean?

Build for a Fantastic Future by Motivating People in Positive Ways.

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What's wrong with fear motivation? Why would anyone not want to follow your leadership? Our chief want, is to have someone who will inspire us to be what we know we could be. An effective leader must be a motivator -- a positive motivator. Ten tips for motivating people by rewards:

1. recognition

2. time off

3. piece of the action

4. advancement

5. freedom to do their job

6. personal growth and opportunity

7. special time together

8. gifts

9. favorite work

10. money

When people know that you value them and care about them as people, they will do almost anything for you. People will work harder for recognition, praise, and appreciation than they will for money.

Right Person for the Job

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A leader's task is to get the right person in the right place at the right time, all of which equals success.

Manage Conflicts Constructively

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A conflict is a protracted struggle between personalities, ideas, and interests. Is all conflict bad? The Chinese characters for crisis are "danger and opportunity." The cause of conflicts, under to the scheme of Dr. David Cornacks are:

1. territorial conflict refers to fighting for roles, titles, or responsibility

2. border conflict is caused when there are overlapping rules or responsibility

3. resource conflict is when there is a limit of financial or physical resource that everyone wants to use.

4. ethnic conflict are the prejudices and preconceptions that we carry into all situations

5. influence conflict refuses to recognize the influence another person has.

6. personality conflict results from a person's own personal insecurity and fears.

7. ideological conflict stems from differing religious, political, and educational philosophies.

Discuss the following two questions with each of the below approaches:

1. How does this approach resolve conflict?

2. When should you use or avoid this approach?

The following are important words to consider: Submission, collaboration, avoidance, non-cooperation, competition, oppression, open confrontation, joint problem solving.

How to Get along with Difficult People

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Nine types of Difficult People:

1. Rebel rouser: This person must express their individuality by challenging the head of the group. They always begin the challenge as soon as they begin to feel confident in a situation.

2. Sherman tank: An aggressive, hostile person who tends to run over the top of everybody. The Sherman tank only respects the person who has the courage and audacity to stand up to them.

3. Space cadet: They act and think as if they were from another planet. They act as if they don't hear you when you're speaking to them, always doing what they want to rather than listening to you.

4. Volcano: This is the person who is always exploding or getting ready to explode.

5. Wet blanket: This is the person who always says that it can't be done. They are the impossibility thinkers.

6. User: This is the person who tends to manipulate everybody, trying to make them responsible for their own irresponsibility.

7. Emotionally handicapped: These are the people who have really been hurt by the problems of life. They are mostly wounded to the point that they cannot really deal with life. They become very demanding and use up all of your time if you allow them to.

8. Garbage collector: This person is really bogged down in the mire of the negative. They have surrendered the leadership of their life to negative emotions. They nurse their wounds and hold onto their wounded spirit. They love to go around collecting gossip about other people and then spread it around to others.

9. Spoiler: They complain chronically. No matter what happens, the Spoiler still grumbles and acts negative. You cannot satisfy Spoilers because they never feel satisfied with themselves.

How to handle these difficult people:

1. Stand up for yourself and do not let people run over you.

2. Choose and cultivate your own positive mental attitude

3. Never surrender leadership to another person's negative and ill emotions

4. Set limits

5. Do not become responsible for what the other person should be responsible for.

6. You set the standard of what is expected and hold the person to that standard.

Take the Time to Hire the Best People That You Can Hire

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Here is a formula that will help you R-A-T-E an individual:

Relationships:

The majority of people that fail in a job do so because of their inability to get along with other people.

Attitude:

One of the most valuable assets an employee can have is to have a positive attitude. No employer can afford to keep an employee with a bad attitude. Bad attitudes are infectious.

Talent:

There are three aspects of ability that help one succeed. They're talent (what they're good at), interest (what they like), and values (what they believe in).

Experience:

A person can get experience on the job, but there's no way that you can make up for a person having a bad attitude or their inability to get along with other people.

Ask yourself what are the things you look for in hiring an employee?

Advice on firing

Having to relieve someone of their responsibility can be a very difficult thing to do. It also can be devastating for the person who is being let go. This is not something to do lightly, but when it has to be done, make the decision to do it. The following can help in making the decision:

Has the job outgrown the person's ability to perform it and be productive?

Does the person have a positive or negative attitude?

Are they affecting other workers in a positive or negative way?

Is the person teachable or are they unwilling to learn how to do their job better?

Who believes that this person needs to be replaced?

What is the basis for the dismissal?

How to fire?

Do it personally, gently, straight forward and honest, without bitterness or malice. Close off their responsibilities quickly.

Work Hard at Being an Effective Agent of Change

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People always resist change, but once the right change is put into place they adapt and adjust to it. As a leader, how do you get people to accept change? How do you get people to help make the change happen?

To bring about change, you either have to change people's concepts or you have to change people. Usually when a change is made and it's the right decision, once people see it they will come into line and cooperate with it.

Make Other People Successful and You Will Become a More Successful Leader

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Do you build people up and make them successful or tear them down and make them unsuccessful? Do you give credit where credit is deserved? Grade yourself from 1-10 (10 highest).

"You can have anything in life you want if you will just help enough people get what they want" (Zig Ziglar).